Cancellation & Refunds

Last updated 12 October 2026

Every Kaanch Kahani piece is handmade after you order, and many are personalised, so our policy works a little differently from a shop with ready stock.

Cancelling an order

• You can cancel within 24 hours of placing your order, for a full refund, as long as we haven't started making it.
• Once we have started making your piece, the order can't be cancelled. The advance covers the materials and work already done on a piece made only for you.
• If we can't make your order for any reason, we cancel it and refund everything you paid.

Returns and exchanges

Because pieces are made to order, we don't accept returns or exchanges for a change of mind. Personalised pieces (with a name, initial, photo or your own flowers) can't be returned.

Damaged or wrong item

If your piece arrives damaged, or isn't what you confirmed with us, email us at support@kaanchkahani.com within 24 hours of delivery, with the unboxing video and photos. Once we've confirmed the problem, we will either make the piece again at no cost to you or refund what you paid for it.

What isn't a defect

Handmade resin is never identical twice. These are part of the craft, not defects:

• small differences in colour, swirl pattern, glitter and the placement of flowers from the photos;
• tiny bubbles or marks within the resin;
• real flowers slowly softening in colour over time, especially in strong sunlight.

How refunds are paid

Approved refunds are paid to the original payment method (the same UPI account, card or bank) within 5–7 working days of approval. Your bank may take a little longer to show it.